Unified IT operating model for a major state-owned bank
A fragmented, non-standardized role structure across 8 divisions drove annual turnover above 25%, ~90-day hiring cycles, and frequent skill mismatches — with no competency framework or mechanism to align levels.
- Designed 12 specialist roles with clear career paths across infrastructure, applications, data, and security.
- Built a role and job-level architecture with descriptions, skills matrices, and certification roadmaps.
- Facilitated multi-level stakeholder alignment from staff to C-level to co-create buy-in.
- Benchmarked global financial institutions and technology leaders, then localized.
- Ran division-specific change management — town halls and coaching — to secure adoption.
Delivered with zero delay in final project delivery, and the client rehired us for Phase 2 — the clearest proof the strategy was executable.